Payment and Cancellation Policy

At Black Tie VoIP, we are committed to providing our clients with exceptional products and services. To ensure transparency and mutual understanding, we have established the following Payment and Cancellation Policy. We strongly encourage all clients to read this document carefully. By doing so, you acknowledge and agree to the terms outlined herein.

Cancellation Responsibilities and Procedures

The responsibility for initiating the cancellation of a product or service rests solely with the client. To request a cancellation, clients must submit a formal cancellation request via email to cancel@blacktievoip.co.za. Please be advised that cancellations communicated via telephone, in-person visits, or any other means are not considered valid or accepted. This policy helps us maintain accurate records and process cancellations efficiently.

All cancellation requests must be submitted at least 14 (Fourteen) calendar days prior to the next scheduled invoice date. This notice period allows us sufficient time to process your request and deactivate the service or product accordingly before the upcoming billing cycle. Failure to provide a cancellation notice at least 14 days in advance will result in the service remaining active for the subsequent billing period, and all associated charges for that period will be payable by the client, regardless of usage.

Outstanding Payments and Early Cancellation Fees

Prior to processing any cancellation request, all outstanding invoices or balances must be paid in full. We reserve the right to suspend or terminate services if there are unpaid balances, and such suspensions or terminations may incur additional fees.

Please note that promotional deals, discounts, or special packages may have specific terms and conditions. Early cancellation of these promotions may attract additional fees or penalties, which will be clearly communicated at the time of agreement.

Impact of Cancellation and Service Deactivation

Once a cancellation request has been processed and the service or product is deactivated, the client will no longer have access to the service. For VoIP plans, it is important to understand that while VoIP minutes generally do not expire, they cannot be refunded, transferred, or retained once the account has been canceled, suspended, or terminated. This applies whether the cancellation is initiated by the client or results from suspension due to non-payment or other violations of our terms.

Late Payments, Reconnection Fees, and Other Charges

Late payments beyond the due date may incur penalties as specified in the invoice. If a service has been suspended or disconnected due to non-payment, reactivating the service will typically involve a reconnection fee, which will be communicated at the time of reactivation.

Reactivation of services following suspension or termination is only possible after all outstanding amounts, including any applicable fees, are fully settled.

Client Acknowledgment and Agreement

By ticking the confirmation button found at the bottom of our order form, which reads: “I have read and agree to the Terms and Conditions, and the Cancellation Policy found below“, the client confirms that they have thoroughly read and understood this Payment and Cancellation Policy. Furthermore, the client agrees to abide by all terms and conditions outlined herein, including those related to cancellations, payments, and service deactivation. This acknowledgment signifies the client’s consent to our policies and their understanding of the obligations involved in the use of our services.

Points to take note of:

• Invoices are sent out from the 25th for the following month.
• All payments are due by the 1st of every month.
• Accounts that are not paid on time will be suspended and users blocked.
• Late payments will incur re-connection fees added to the outstanding invoice amount.
• Cash deposits are not welcomed and you will be charged an additional R57 for our bank charges.