Cancellation Policy

Cancellation Policy

The cancellation of a product or service is the Clients’ responsibility. Cancellations must made be via email to cancel@blacktievoip.co.za. Telephonic or any other form of cancellation will NOT be accepted. All requests for cancellation must be made a minimum of 14 (Fourteen) days prior to the monthly invoice being issued. Failure to provide the 14 (Fourteen) day cancellation notice will result in your service or product being activated for the new month and therefore liable for payment, regardless of usage. All outstanding invoices must be paid in full prior to requesting cancellation. Promotions and Deals carry additional terms and early cancellation fees may be payable.

In all cases, late payment penalties and re-connection fees may apply. In the case of VoIP Minutes, although they never expire, Black Tie VoIP will not refund or replace them. If you cancel your account or your account is supended and subsequently terminated, the VoIP minutes cannot be recovered.